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ewelink says connecting and google home says it can't connect to ewelink

This program is shit lately? I can't get this to connect lately. My wife is in a wheel chair, I cannot have these fail, and having 11 different devices, 4 in walls, I cannot keep uninstall your software and reinstalling it, I can't even get though on help with the app ewelink says connecting and google home says it can't connect to ewelink but it'll still switch the device on and off, however the switches in the walls are for fan and light but google home can't separate them from each other and it'll turn the light and fan on together
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This is my other responce
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