Why I can't receive push notification and how to fix this?
If you can not receive push notification, please follow the steps to receive operation notification.   1.Check if your cellphone is in power-saving mode....
Tue, 16 Oct, 2018 at 6:23 PM
Auto turn on/off
If your device turns on or off by itself, kindly check if your device is in any of the situations below.  1. Please check if you have shared the device wit...
Fri, 23 Nov, 2018 at 2:30 PM
Network unavailable
When the error message "Network unavailable" occurs, please check if you are in any of the following situations. Please check your phone setting...
Wed, 17 Oct, 2018 at 9:39 AM
Device sharing failed
If you can not share devices with another account, please check if  you bring eWeLink app to front and login your network or the other user’s network is ...
Mon, 29 Oct, 2018 at 7:29 PM
How many devices can the app support?
Generally speaking, there is no limitation on the number of devices connected with your mobile app. However, connecting too many devices may cause unstable ...
Tue, 20 Nov, 2018 at 4:48 PM
Can you make the timer min unit to second so that I can activate my device for a few seconds?
Sorry this is not supported at the moment, while this is included in our future plan. The progress will be shared on the social network.
Tue, 20 Nov, 2018 at 4:50 PM
Can we group the switches?
Please update the eWeLink app to the latest version and refer to the following steps to group the switches. 1.Tap on "All devices" and choose &...
Fri, 21 Aug, 2020 at 3:56 PM
Can the app be used on PC?
Sorry the app only has iOS/Android version that can not be used on PC directly, but it can run on PC via Android/iOS emulators.
Fri, 22 Mar, 2019 at 10:58 AM
Is it possible to run two Android phones?
One eWeLink account can't be logged in simultaneously on two cellphone. However, you can register with more than one account, log in one account in one ...
Tue, 20 Nov, 2018 at 4:56 PM
I fail to log in my account, it prompts “wrong username or password”.
1. Please check the input method, and make sure it's English. If the input method is in other language, then the account and password may not be recogni...
Tue, 20 Nov, 2018 at 4:58 PM