I fail to log in my account, it prompts “wrong username or password”. : ITEAD Customer Care Center

I fail to log in my account, it prompts “wrong username or password”. Print

Created by: Taylor in SONOFF

Modified on: Tue, 20 Nov, 2018 at 4:58 PM

1. Please check the input method, and make sure it's English. If the input method is in other language, then the account and password may not be recognized due to the different ASCII code.

2. Please make sure you enter the right account and password, and no space after your user name or password.

3. If you still fail to log in, please reset your password and use the new password to log in.

Taylor is the author of this solution article.

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I fail to log in my account, it prompts “wrong username or password”. Print

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