Q1. How can I register a Nest Account?

If you don't have a Nest account, you can create one directly on Nest login screen on eWeLink.

Q2. Do I need to connect Nest and eWeLink with the same Wi-Fi network?

No. As long as Nest has a network, it can work with eWeLink.

Q3. To make it work with Nest, do I need to upgrade my eWeLink to the latest version?

Yes. You should upgrade your Android APP to 2.3.0 or higher. Also, if you want to use Nest to create smart scenes, you have to update your APP to support smart scene function.

Q4. Do all my Sonoff devices support to be triggered on/off by smart scene with Nest?

You can check out the support list below(updating):

Sonoff, Sonoff RF, Sonoff SV, S20 Smart Socket, Slmapher, Sonoff TH10, Sonoff TH16, Sonoff Pow(iOS), Sonoff Dual, Sonoff 4CH, Sonoff Touch, iFan, Sonoff Hum, Sonoff 4CH Pro. Note: all the 1 gang devices has been supported now!

Please note that Sonoff devices shared by others can not be set as trigger devices.

Q5. Why I can not create a smart scene with Nest?

Please check if your Nest is working normally. You should have a trigger device.

Note that Sonoff Pow can’t be set as trigger device if you use Android eWeLink, while it can if you use iOS eWeLink. But currently, iOS doesn't support to work with Nest. We'll post the news on our official Facebook and Twitter once it's ready.

Q6. I have added two or more conditions for my smart scene, does it mean only all conditions must be met at the same time will the device being triggered?

Yes, all conditions should be met will the trigger task be executed.

Q7. Does eWeLink sell the data that it collects with Nest from my home?

No. Our business is making and selling products that create a thoughtful home. We're not in the business of selling data. Rather, we comply with the confidentiality provisions and keep your data safe and secure.