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Sonoff triggered by itself

My sonoff 4ch pro starts by itself out of schedule time. Problem begin after a few attempts to start channel 3 from apps that failed and now it seems that the sonoff servers resubmit these failed quale. this has been going on for a month, how cane i resolve?
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I have resolved with This support' si response: This problem may be interfered by the RF signal around. ​ Please press and hold S5 button as the arrow pointed to until four LEDs lit up and then off. ​ Please see this link: https://1drv.ms/u/s!Aj115q9ErBC_gSXwqH0_TlHCvm2f?e=I0dur9
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