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Can't pait any sonoff devices???

I have been trying for 3 days to pair the garage door sonoff switch........ Tried 3 different switches, rebooted my router, and even tried the 12345678 serial number??? I have tried quick pair......and compatible....I have never paired..... I have a mesh system and about 10-12 Alexa devices......all running fine....l have an immediate need for two snoff devices....but can think of plenty of possibilities!!!! Can anyone help me with a solution???
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- Ewelink application installed on the phone

- Phone on the same WiFi as the device

- equipment from Sonoff

- perform device pairing

There are usually no problems with pairing Sonoff devices ...

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