TH16 Not Sensor Working : ITEAD Customer Care Center

M

Memik Taylan

started a topic 10 months ago

My device TH16 version 3.4.1

Sensor data could not be read, please check sensor connection.

Ewelink app android version v4.3.0

What should I do to read the sensor.

I deleted the device. I installed it again, it didn't work.

M

Martin Orav

said 12 days ago

I have same problem, any suggestions?

A

Alex Mal

said 11 days ago

I have same problem.

My 5 devices TH10 version 3.4.1 + sensor Si7021

Sensor data could not be read, please check sensor connection.

Ewelink app android version v4.3.0

https://youtu.be/hT-mJ_xq2Fg

I made a video on YouTube. I see that the th10 sonoff is polling the sensors (the LEDs are blinking). But he considers them to be the wrong system and does not want to work with them.

All sonoff devices behave the same, although it is with different versions.

All five pieces th10 and two Si7021

A

Alex Mal

said 11 days ago

I have same problem th 10 + Si7021 . All 5 (five) pieces th10 + 2 (two) not working. version 3.4.1 ewelink version 4.11.0

M

Martin Orav

said 10 days ago

I have managed to fix my problem. I took a knife and made hole in device bigger, so sensor went deeper. And it started to work!