I put in a ticket over a week ago, and no one has contacted me about it.
I am just like you, disappointed, I have been waiting 10 days for a response, the devices do not work the touch and there is no explanation, what brands do you suggest?
Yep... gonna have to do the same thing. And I had hear such good things about Sonoff products via online reviewers. Now, with this experience... I'm completely off the entire Sonoff brand, and can't recommend it to anyone.
It's pretty sad when you purchase something with a 2-year warranty, and it dies in 90 days... and no one, not even Amazon where I purchased it, will do anything about it