ITEAD Customer Care Center

I am having difficulties with Sonoff POW R2 devices.

I have had two now and they both end up having an issue after a few months where about 50% of the time once turned on they do not turn off.  The leds turn off on the device but the relays stay engaged / on.

I am not using large power, only LCD TV and small lights so couple of amps max.

Is is a common problem with Sonoff POWs to have stuck relays?   Is there anything that can be done to resolve this?  At present I am able to unstick the relays by tapping the sonoff.

I have contacted support about the previous failed POW R2 but as it was not purchased directly they refused to help.  The latest one was purchased from banggood.

Extremely disappointed at this common flaw in these relays and lack of support.

I am torn whether to spend more on another Sonoff device only for it to fail in the same way or try a competitor e.g. Shelly.