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sonoff S20 smart plug wont connect to server

I have two smart plugs, both are identical. One disconnected from the server and won't reconnect. I have totally reset both and set them up, yet the same plug connects to the WiFi router but two flashes indicatebit will not connect to the server, the other plug is absolutely fine and connected to if and server immediately. So I know there is no issue with it getting its WiFi connection and there is no reason it should not behave like the other plug.
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