Can't pair on iOS "Not connected to the internet" : ITEAD Customer Care Center

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Can't pair on iOS "Not connected to the internet"

Ariel Scarpinelli

started a topic 11 months ago

Since version 3.10 I haven't been able to pair devices anymore. Running iOS 13.2.3

At least before that, manually changing the location settings it worked fine in iOS 13

Any time I touch the pair button a "Not connected to the internet" alert pops up immediately. Obviously the phone is connected to WiFi and perfectly working.

2 Comments

sonoff uk

said 11 months ago

first sonoff device and failed at first step. iOS failing to connect

Bertmannes

said 11 months ago

Unable to pair Sonoff mini With the eWelink app 3.13.0 using IOS 13.1.3

There is a message "eWelink wants to access your location to connect device"

please come with a solution to sove this problem, because the Sonoff mini is useless without pairing.