Can't pair on iOS "Not connected to the internet" : ITEAD Customer Care Center

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Can't pair on iOS "Not connected to the internet"

Ariel Scarpinelli

started a topic 8 months ago

Since version 3.10 I haven't been able to pair devices anymore. Running iOS 13.2.3

At least before that, manually changing the location settings it worked fine in iOS 13

Any time I touch the pair button a "Not connected to the internet" alert pops up immediately. Obviously the phone is connected to WiFi and perfectly working.

2 Comments

sonoff uk

said 7 months ago

first sonoff device and failed at first step. iOS failing to connect

Bertmannes

said 7 months ago

Unable to pair Sonoff mini With the eWelink app 3.13.0 using IOS 13.1.3

There is a message "eWelink wants to access your location to connect device"

please come with a solution to sove this problem, because the Sonoff mini is useless without pairing.