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EWeLink don not pair dNew devices with iOS 13

After a update at iOS 13.2 is impossible to pair new devices

6 people have this problem

Have you made sure location access is set to “while using”? That worked perfectly for me. Without that setting, I could not pick up my Wi-Fi network to start the pairing process.
Yes, it has permission to access location while using. Since it is not working on iOS 13.3.1 and I don't have an old device with iOS 12, my only option was install ewelink app on my android tv (see attached image). Trough my android tv it worked.
I cant see it being location service i know its working for some here but from wht i can see its definitely IOS 13 thats the issue. Glad its work but thats a cool work around altho you have to tilt your head 
I have 3 TH16 devices and would like to get many more, IF I CAN get them to work!!! iPhone iOS 13.3. Don’t have an older or Android device. Google Wifi mesh Tried everything moving closers, moving far away. Don’t even see it in the WiFi option on phone.... please help..... I have been searching for something to do thing that this device should be able to do.
Hi Timothy, try install Bluestacks (an way to run Android in Windows or Mac OS, search on internet) and run ewelink on it. I think this works.

I tried to pair a sonoff with an Iphone x with IOS 13.3.1 it doesn't pair, then I tried to download the new IOS 13.4, I tried the pairing again, nothing to do. So I tryed again with an Iphone SE with IOS's works!!!


Hey, same issue here! I can’t sync any new sonoff gadgets with iOS 13.4.1, but I tried on a iPad Pro with IPadOS 13.4.1 and worked!

@Fabio Barazzutti

Maybe is a mix with iOS 13 and HW... 

Since iPhone SE uses an old HW, the problem never occurs even with iOS 13, but occurs with later models, with newer HW and iOS. F

Quick Fix (iOS 13 Pair issues with Sonoff 4CH Pro):

Step 1. Ensure that your account with eWelink is properly setup and running

Step 2. Install eWelink on an Android phone (borrow from a friend if you dont have)

Step 3. Download eWelink on the Android phone and sign-in with your login details from step 1

Step 3. At this point, follow the screen setup on the android phone to complete the setup.

Step 4. On your iPhone, login using same details as in Step 1

step 5. Refresh Your screen on the iPhone by pulling down as usual and there seats your added device.


1. Deleting the app on the Android phone after the setup will not affect the functionality of your device.

2. You will have total control on the iPhone afterwards.

This approach worked for me after 5 devices has been ordered, shipped via DHL Express (China to Nigeria) and 7 solid hours of trial/error. 

I hope it solves your challenge with the device.

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