Device always offline : ITEAD Customer Care Center

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bernard

started a topic over 1 year ago

My device was always offline but others were active I tried many time add and remove but nothing was working out. K here is the trick, other device that were active they were running through LAN network whereas the offline one was working under WiFi signal. What does this mean to me. LAN network works though data on the WiFi is finished and meaning that u wouldn't realise that data is finished because other devices are working. Until l load up data on the WiFi I've managed to remove offline device and add it again after that I switch it off and on again it went LAN network. LAN network you can operate your device anywhere. That's my story

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Andrea Miggiano

said over 1 year ago

Hello i have same trouble!

2 sonoff are always offline the others, in the same wifi, are connected and works good!

what up?

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Dmitry

said over 1 year ago

I have the same problem. I have 2 4CH Pro devises and 1 online and 1 not..

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Hubert Lemmens

said 5 months ago

Ich habe mehrere Sonoff 4ch Pro Geräte der alten Generation in Betrieb und sind im Betrieb.

Jetzt habe ich wieder neue gekauft, die sich nicht anmelden lassen lassen.

Ich habe jetzt 8 Geräte ohne Funktion.

Dann habe ich eine alte FritzBox ohne Passwort in Betrieb genommen und

schon habe ich 3 Geräte anmelden und auch die Software aktualisieren können.

Aber in meinem Hausnetzwerk funtionieren die dann auch nicht.

Welche Einstellungen muss ich machen das die Geräte laufen und online gehen?

Oder wie kann ich die 4CH Pro zurücksetzen in Werkseinstellung?