ITEAD Customer Care Center

 Hi all,

after the wifi router was replaced I have problems to connect over the mobile phone via  4G to the server.

So the problem is as following:

Android phone is connected to WiFi -> I can turn on or off the devices

Android phone is disconneted from WiFi and connected to 4G -> Network problem, cannot turn on or of devices

BUT

Android phone is disconneted from WiFi and connected to 4G -> I can turn the devices on or off with ALEXA

Also I aske my friend to install for the first time the APP and it´s working fine.

Something is blocking the APP to use 4G.

Any help here?

Thank you and best regards,

Marko

OK, the problem is solved.

I also changed the mobile phone provider.

So, in the setting the old "mobile data" left and I guess that  the wewLink App accessed the wrong information, or the original information. That was the reason why the eWeLink App coudn´t access the mobile data.

Best regards,

Marko