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Why ITead support team is so ignorant?

I placed an order 13th Jun and yet I didn't receive the shipment nor I received the tracking number. I sent to them 2 emails and they create a ticket and closed it without solving my problem. This is my first time purchasing from ITead and I believe something wrong, but not sure. Have anyone faced such a problem Regards

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I placed an order but I didn't receive information, not tracking number what happen with the costumer service?
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