ITEAD Customer Care Center

Ewelink was working great untill yesterday. Yesterday i updated ewelink to version 3.5.10 . Since this update, after i start ewelink i get different situations : 1. After start, i can not manage any device. I get messege network unavaliable. I have to ENABLE lan, and then DISABLE it, and then it works. It works maybe 2 minutes, and then again network unavaliable. 2. After start, i can not manage any device. I have to LOGOUT from app, and then again LOGIN, and it works.. Again maybe 2 minutes. After 2 minutes it stoppes working. 3. After start i can not manage device. After app is opened, i have to turn my wifi OFF, then turn 4G ON, and then turn OFF 4G, and turn ON wifi, and then again it works for 2 minutes. The most funny thing is, that sometimes , when i start app, ALL is working properlly.. I am using HUAWEI P20Pro, and all permissions for the app are allowed. Also wifi is 2.4 Ghz, not 5Ghz. It was working PERFECT more then 1 year, but since yestarday i have these problems.. I need some URGENT ASSISTANCE please, because i am managing approx 50 Sonoff devices, and if i have problems like that, i can not manage them propperly... Can someone give me the solution to solve my problem please...... Thank you.

I still have 3.5.8. and I do not have a new update. Somewhere, pull back this one.

How and where i can pull back this version ?? If i delete the app, and reload new on google app store, i can download only new version. I would like the older version.. How can i get it and where ?

Search APK

Search APK ?? What is that ?? I have solved the problem.. I have found previous version of app on the internet. I downloaded it, and now AGAIN WORKS LIKE CHARM 蘭蘭. I love SONOFF devices. Thank you for assistance.

THANK YOU Robert.. I have done it allready. All works amazing :).

Bogdan Boki I have the same exact problem with the new version 3.5.12. And the strange thing is that other users don't report anything, so it must be only the 2 of us. I'm a moderator in a group that discusses ewelink issues, and noone there confirmed the problem when I brought up this issue. Currently I downgraded to 3.5.8, but this is not a permanent solution. So I'm seeking help from technical support.

Hi. Yes, correct. First i had issue with 3.5.10 , then few days ago came 3.5.12. where in the description was " bugs fixed " ,so i assumed it is fixed. But no, it was not fixed...  . So i again downgraded the app to 3.5.8. version, and works again with no problem. I really do not understand what is going on, but i would like the help from tech support, to see what is the issue, so it can be fixed . None confirmed ?? A no no, this issue exists and it is very annoying.. I hope help will come soon. Where are you moderator ? Which group ?

With the new version I have the same problem as you.

https://support.itead.cc/support/discussions/topics/11000025482

I am really very safisfied with sonoff devices and ewelink, but i can not update, because nothing works if i update the app.. So i have 3.5.8. version , and it works perfect. Can someone from itead do something about this??? I need help, because i want to use your products with ewelink app...Please help.

Hi Agisilaos. I dont understand what is happening and why it does not work in updated ewelink. I do not understand. Auto Lan? Where is this "auto lan"??I have no auto-lan. As i wrote, when i update no newer version, i have problems.........I run older version....