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Sonoff device work with eWelink but doesn't work with Alexa

 Sonoff device doesn't responding with Echo/Alexa but work with eWelink App, it's like eWelink alexa skill doesn't work.


Is it my problem only?


What can i do?


Thanks


2 people have this problem

yes i get this same problem by removing all the devices and disable ewelink in Alexa then re enable the ewelink then re setup all devices in  Alexa  it all starts to work again but not for long maybe 2 days maybe 2 weeks but at random same problem comes back seems to be a bug with the ewelink app letting Alexa connect to it my guess is its a permission problem if something in the network changes or maybe a update or something IDK ive sent a ticket to find out whats going on, we both cannot be the only ones with this problem


I found that you can’t have eWeLink devices accessed by two diffEreno alexas accounts. Once I removed the skill and added it again I gained access but when I did it on another Alexa account the devices became unresponsive. You might think why would you want to do this. I have a switch/plug in my kids rooms and I don’t want them to control each other (ie. turn off sibling device) but I would like control so I can shut them off when needed.
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