Troubleshooting ifan02 and remotes : ITEAD Customer Care Center

P

Philg

started a topic about 1 year ago

Hello I have multiple ifan02 devices running perfectly through the ewelink app and they are great! One problem. All of the remotes I have none of them.connect or pair to the controllers. They all flash red led on top when a button is pressed but they never pair or control the unit. No beeps happen. Any ideas? Purchased direct from the itead website with latest firmware

C

Catesjadroid

said 12 months ago

You might need to re-pair each remote to a controller. It's not hard to do, just akward. Take the battery out and open each remote. You will have to hold the remote, with one hand hold the battery in place, press the silver button above it until it is a steady flash, then power cycle the fan you want to pair to the remote. Test the remote. If it works, put it back together and then do the same on the remaining fans.

R

Raghav

said 11 months ago

Hi,

How do I power cycle the ifan02? Could you explain 'power cycle'?

C

Catesjadroid

said 11 months ago

Power cycle means to cut power to the fan control box. Either by switch or breaker.

g

gaurav bisht

said 7 months ago

I'm having same problem, unable to connect remote controller, kindly help

M

Miguel Ángel Clemente

said 7 months ago

I have exactly the same problem. Once the silver button on the top of the battery is pressed, the LED flashes up to 11 times. It does not matter if I keep it pressed constantly or I pulse it once, it does exactly the same. Then I turn the fan unit off and on, try the remote control and it does not work.

T

Tom

said 7 months ago

I am having problems linking the iFan02 to eWeLink. I get to the point where the device starts beeping (3 beeps: 2 short and 1 long), then go to the eWeLink app to add it. But eWelink never sees it and times out. I've also tried the AP method without success - in fact, my iPhone doesn't even show the ITEAD SSID. It seems as if the device is not transmitting its SSID, or perhaps, not transmitting at all. Any suggestions to get it working?

P.S. This is the 2nd iFan02 device I'm installing. The connection to eWeLink with the first was a little iffy at first, but within a few tries it connected successfully. Not sure the 2nd one isn't cooperating.

C

Christopher B. Petrovic

said 4 months ago

I, too, have a failed/uncooperative remote for an iFan02.

Thinking the battery was weak, I replaced it and now the remote LED flashes constantly.

Removed the PCB from the case and followed the instructions/hint above, to no avail.

The remote appears to be defective.

What's the next step??

A

Alberto Capecchi

said 3 months ago

Thanks Catesjadroid your comment is ok

C

Christopher B. Petrovic

said 2 months ago

Where on the website is there a way to order a replacement remote for an Ifan02?

C

Christopher B. Petrovic

said 2 months ago

So, how does one secure a replacement remote for an ifan02??

n

niran b

said 5 days ago

hi

i have tried to pair but it's not working

any suggestion?

T

Tom

said 5 days ago

I ran into a couple of problems, here's how I solved them: 1) When I had wifi extenders in use. Unplugging those and letting the ifan02 and my smartphone connect directly to my wireless router solved this problem. 2) Another problem I ran into was that my smartphone kept connecting to the 5 ghz band of my router, while the ifan02 only connects to the 2.4 ghz band. After I turned off the 5 ghz band on the router, forcing my phone to connect to the 2.4 ghz band, I was able to make the connection between the phone and the ifan02. Give either or both a try, I'm sure one of those solutions will work for you.