What is the expected response time for an initial response to a ticket? Been almost 7 days since it was opened and it is still in the "Being Processed" stage.
Did you get a response in the end? I am in the same situation. Ticket opened 8 days ago and so far no response at all.
Not directly. I remember finding an email address at the USA affiliate and got it sorted out there.
That is disappointing. I don't believe there is a Belgian affiliate and I received the wrong product (RF remote with 27A battery instead of the advertised CR3032 battery). I ordered explicitly from their official site to avoid that.
Thanks for answering! I hope they respond at some point ....