Unable to add/pair Sonoff device using welink : ITEAD Customer Care Center

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Sebastian

started a topic over 2 years ago

I have multiple smart switch devices at home, and I’ve been able to add them overtime, however recently I bought several more, and I’m not able to add them following the same process, or other that I found online due to the firmware and app version updates. I though it was something with the new one, so I tried with one that si had before, but was also unable. As part of the process and I’m able to put WiFi information, it detects the device, and indicates in a status “pairing ...” but never finishes this step. Tried different phones and WiFi with no success. Other devices already enrolled are working fine.

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Hector Ugalde

said over 2 years ago

I bought two touch UK switch and the pairing functions doesn’t work for both switches. Please help with that, I really need them

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Alessandro Zannini

said over 2 years ago

same problem

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Bob Welton

said over 2 years ago

Also, same problem

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Jordi Juan

said over 2 years ago

I have exactly the same problem. My 3 old S20 work just fine but I can't pair 2 new S20 I bought. I've even changed the new ones I bought but keep facing the same problem. Any idea on what's going on?

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Sebastian

said over 2 years ago

I’ve opened a ticket with ITEAD but has not heard back. Probably others can also do the same. I’ve not figured any work around either. Someone has?

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Alessandro Zannini

said over 2 years ago

i have opened a ticket too...

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Sebastian

said over 2 years ago

After all of back and forth what the support team from ITEAD directed me to do was to pair using an Android device. I had tried from different phones but all iPhone. Using android finally worked! Meaning the problem is for iPhone users apparently...

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Stefan Camilleri

said about 2 years ago

On my end, they paired fine the first time (Android). Yet I recently changed my WiFi router, and since then I have been unable to pair them.

The only thing that changed is that after pairing them the first time, I had accepted a firmware update.

Resetting (via the reset switch under the pace-plate) has no effect... my app simply does not detect any of the switches (I have 5 of them)

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Thomas Kugler

said about 2 years ago

Same problem was at me too. What helped me, I connected the switch with another network (with another SSID(!), I used guest-wifi from my router). Then I deleted the switch again and connected without any problems to my normal wifi.

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