ITEAD Customer Care Center

Just had my liv room light on, and just turned off on its own. didn't say anything to alexa which isn't working and only turned it on via the app which is working. only thing I did prior to using the app was tried to turn it on via alexa and got the device is not responding message to turn it on, so I turned it on by the app then it shut off on its own 5 minutes later. 

Wondering if its getting a signal from alexa late and then its turning it off instead of leaving it on.

I have the same problem ...please assist

Same issue here.  Opened a case with the folks here but no help rendered.

Hi Have 3 lights that have 50% wifi strength that randomly turn off and normally when the first one goes the 2nd one turns off shortly after and then later the 3rd turns off (a few mins later)

I do have configured a loop timer set to turn the lights off after 30 mins

and

I have these 3 lights grouped under a single BATHROOM group via Alexa but don't see this as a problem.

I have also found this happens to my other lights randomly 

Same problem . Two  Slampher  as bedroom lights .Randomly turn off/on .Sometimes only one ,sometimes both .All other smart plugs/switches  working fine.

I solved the problem and upgraded to LIFX lights which are extremely reliable with no faults.

shame to have to replace 12 of my sonoff devices.  would love to of had a fix for this initial problem.

Same here. with the wall switchs and the modules.  

In the morning I find some lights turned on and the refrigerator powered off.

I throw in the garbage  my Slampher  and  replaced with Meross smart bulb,iTead never helped . I tried everything and on the end sent email to eWelink,they said its probably hardware fault but iTead keep repeating  (once per week ) troubleshooting steps. Decent products but horrible,terrible... worst ever customer  support  . 

 So far i had problem only with Slampher . Couple basic, S26,T1 working fine . If iTead don't want to help or honor warranty I would  buy new switches from Amazon and test,you have 30 days to return . If is better that's mean your switches are ready for garbage. Is not the best advice i know .. :)

Same is happening to me,  randomly my Sonoff Slampher would turn on, always close to midnight, but not every night.

Need help!