"High school students are better in dealing with server issues than they do"
You can't expect 24/7 online service support when the service is free. I think we should value what a developers team do more.
Colin D, totally correct everything you are saying!
The Server is an integral part of what's bought with this device, whilst I'd not researched hard I did expect to have some local control without reliance on a remote server.
If I bought a new car and it failed in the first days of use I'd expect it resolved by manufacturer, no garage fee. As it is I've had a response to a ticket request - servers are being upgraded, I'd guess they've not kept pace with subscriptions (I'd still like local control)
But you paid for the server when you bought device. Server side is functional part of Sonoff POW device. As you can see, it can't work without it. In this situation you must look at server side as if it's physical part of device, like processor, capacitor or some other electric component.
Would you buy their device if they said to you: this device has these specifications but most of that won't work some time.I presume not.
Well, yes, you can also call it like that ;)
But I like when my car starts every time; otherwise I take it to my mechanic. But that's just me, I presume.
It is very frustrating that just when you want to control something, the server fails. Some form of redundancy is a must! I'm only turning lights on and off, but if anyone thought they could use this for anything serious they'll be very disappointed.