Hi Brian, I guess the response we've had so far is just the standard initial reply to all requests in order to put the ball back into our court (to answer some questions) and give them some more time to consider the problem. I am hoping for a resolution soon - I understand a similar outage problem occurred for a few days in August which was eventually solved.
As to the MAC address you should be able to get this by logging into your router or installing the FING app onto your phone to analyse your network. The Itead number is what appears as the final digits/letters after the default name given to the device in the Ewelink app - eg the XXXXXXXX in "MyDeviceXXXXXXXX"
Once working these are very nice devices!
Thanks Ivan, I know I can get the MAC address from the arp tables by process of elimination, but it
s a pain, and I highly doubt it will make any difference
I did log a complaint in eWeLink feedback as they requested, but they only let you use a very limited number of characters
As with everyone else my POW unit is working, will test the TH16 later. I am confident it will be working.
Thank you Itead.
My TH16 is working as well !! Thanks very very much for all your work in diagnosing this Ivan and
proving to ITEAD it was their issue. I'm sure alot of people appreciate it, myself included.
Thanks David - pleased the issue is solved. Just updated the FW on my POW to v2.0.4 and it continues to work.
I get the impression Itead are not a massive company and not overflowing with staff despite producing some excellent products. Any problems I am aware of have always been resolved within a day or two - which given the scale of things and the complexity of the products I consider is not too bad!
It took me a while to find this site - will bookmark it now to use in case of future issues
Up early to see if any price reductions for more Itead products on Banggood and sadly not so!
Good luck everyone with their future projects!
Thank you Tim
TH16 is Online. Problem with the server ITEAD outlined. Thanks to the team ITEAD. :-)
mine have failed this morning - woke to a freezing house... getting sick of this stuff not working - becoming to regular!!!