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Sonoff Dual won't go to pairing mode

Dear support,


I've opened the ticket #59573 a week ago and no response so far.

The item is not working and I'm realyy surprised there is nobody in your company who can respond.

¨

My problem:

The Sonof Dual doesn't want to go to pairing mode. The blue led slowly blinks one time and repeats. When I press the button for seven seconds (or more) the blue led still blinks one time and repeates (no change). I'm not able to pait the device and not able to use the device at all.


Please respond to ticket #59573


BR,

Pavel


Hi All,

I sent the item back and got a new one.

The new one has been paired correctly, even if the Quick Pairing did not work everything went fine using the AP mode, now works properly. Moreover I also got a second one for other appliance, also this one is fine.

Just ask for substitution.
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