Start a new topic
Solved

Sonoff Dual won't go to pairing mode

Dear support,


I've opened the ticket #59573 a week ago and no response so far.

The item is not working and I'm realyy surprised there is nobody in your company who can respond.

¨

My problem:

The Sonof Dual doesn't want to go to pairing mode. The blue led slowly blinks one time and repeats. When I press the button for seven seconds (or more) the blue led still blinks one time and repeates (no change). I'm not able to pait the device and not able to use the device at all.


Please respond to ticket #59573


BR,

Pavel


Looks like defective item. Discussion with ITEAD how to resolve it.

Am having same issue. Did you manage to resolve it?

I have the same problem. I have a lot of dual r2 and the blue led flashes once every 40 seconds. if I restart the sonoff the blue led is on during more seconds of a normal start.

any idea of the problem?

some CH4 pro have the same problem... wow! I can't understand this problem...

Guys, my sonoff have the same problem!

I'm with the same firmware that cames from out of the box. Every try that i made to update it, once it goes 90% it failed, so it was with an old firmware.


I paid for it and now it don't work...

The problems which i am facing with new SONOFF dual R2 10/16Amps device:

1. Blue LED is blinking slowly for every 28 seconds which was not earlier,

2. Unable to pair the said device with wifi network,

3. Even-though the push button is pressed for 7 seconds there is no change in the problem as stated in sl no-1

Note:-  A VIDEO OF DEVICE OPERATION AND CONDITION IS ATTACHED

It is regretted to say that the above device is not working and causing problem for the need of purchase. Hence kindly do the needful at the earliest and awaiting for your response to make me happy customer.

https://youtu.be/RN7kpyt416s

I have 4ch pro when I start blue light comes for 5 second than goes off and channel 2 start than no button work stuck on it any soloution

I have the same problem. I tried everything to solve this issue but the wifi blue led blinks once every 30 seconds. I opened a ticket several days ago, still being processed.

Did you manage to get some explanation from ITEAD Support?


I have 5 devices and 4 of them have that behavior . The only one that works is the one that I forgot to upgrade the firmware 

hola pedro, no sé si me vas a entender, puedes usar el traductor.

yo intenté contactar con itead de mil formas distintas para ver cómo podía solucionar mi problema pero no me han hecho ni caso.

si compras algunos dispositivos y te falla uno o dos, vale, es aceptable.

el problema es cuando te falla el 100% de las unidades. en mi caso los CH4.

como lo mío es una instalación grande y ya tenía otros dispositivos -dual- que me iban bien, opté por sustituir los CH4 por duales por no tener que cambiar el sistema entero y lo tengo todo funcionando desde hace tiempo aunque algunos van cayendo poco a poco y los tengo que ir sustituyendo.

por mi experiencia en el soporte que me han dado desde la marca (cero soporte) y por cómo han funcionado los dispositivos creo que no vale la pena apostar por ellos. lo siento, no lo puedo recomendar y me da mucha pena porque me ilusioné mucho con este sistema y con el concepto de la marca, con el proyecto en sí pero no puedo recomendar algo que falla y que además no tiene soporte rápido, hábil y serio.

yo estoy muy decepcionado. espero que te haya ayudado mi comentario. suerte!


Hola albertic Mi caso es similar al tuyo. Tenía un sistema dependiente de 5 dispositivos y 4 de ellos dejaron de funcionar y ni siquiera me permitieron reiniciar. Como dijiste, es mejor buscar otras soluciones que sean más confiables. Gracias

Hola albertic

Mi caso es similar al tuyo. Tenía un sistema dependiente de 5 dispositivos y 4 de ellos dejaron de funcionar y ni siquiera me permitieron reiniciar.

Como dijiste, es mejor buscar otras soluciones que sean más confiables. Gracias

Login or Signup to post a comment