ITEAD Customer Care Center

Hi I received yesterday a Sonoff Slampher WiFi Smart Light Bulb Holder.

I succesfully installed it and paired it with the latest (3.0.0) eWeLink Android app. I have not paired any RF controller with it. I have the following problem: The device auto switches to on every minute by iteself. On the history on the app it shows "State:On, Time:x, Source:Device". I tried multiple times to delete and pair it again with no result. I even turn on the loop timer in order to switch it off every 5 minutes. It keeps on auto-switches to on state (if it is off) every minute.

Anyone having the same problem? Any feedback?

Thanks!

I have similar problem with Slampher ..two on the same line in the bedroom (router in same room).Sometimes both,sometimes only one  turn On or Off by itself . Tried to delete from the app,pair again but no luck .Other two Sonoff basic working fine . 

Hi, 

it seems that is a problem with the Slampher or it may has to do with the electrical grid. I use the Slamphers in a 220V-230V / 50Hz grid. What about the others that are facing the same problem?

110v here 

so it is not a voltage issue 

I don't think problem is power .In same bedroom i have also 4-5  smart plugs (different brands ) ,in living room two Sonos " basic "...I have only problem with Slampher.

I opened ticket and they suggest me to send feedback to eWelink . In eWelink FAQ they said in case of auto on/off  if  again pairing doesn't help  contact seller :)  .Hot potato back and forth :/

I sent them screenshot of "history" page from eWelink app. There is always different entry when device switch off/on by itself . All action when i trigger switch (or Alexa) its under my email/login name .If Slampher turn on/off by itself its named "device" .Obviously is something wrong ,i can't sit down 24 hours with camera  and wait for lights to go on or off.

I am very surprised(in bad way  unfortunately )  with iTead  support . I bought lot of things from Chinese sellers on Amazon Canada (headphones,multimeters,smart switches ...more expensive things than Sonoff)  .They are very friendly,helpful ..they honor warranty . if is something wrong they sent replacement without too much hassle.My headphones($30 ) fall apart after year and a half ,they sent me replacement after one email. $40 multimeter broke after almost one year -no problem. I guess iTead has much more customers and they don't care too much   :( 

 I think there is a first layer of "support" where they don't even look at technical explanation, something like a robot, probably not even speaking good English.

It just goes: "want you refund? send video"

That's it!

In this case we would need some slightly more advanced opinion but we can't get through.

My theory is that the device inadvertently operates from RF noise, i.e. NOT from internet/wifi app.

That may explain why Alexa lists operation as 'device'.

Since I have no idea how the RF ON command may look like (it would make sense if there was some sort of key transmitted through RF radio, so it should be kind of impossible to replicate it through noise), I don't know if my theory can make sense or it is complete rubbish.

mine are both the newest release