I bought one of these off amazon about 3 days ago:
WIFI Smart Sonoff Touch Switch Wireless Smart Phone Remote Control Touch Via APP eWeLink for Home Automation (EU standard) Need Neutral and Live Wire
Downloaded the App on my iphone, installed the switch, paired using my network wifi with no issues installing it. It has worked for 3 days and simply stopped. The switch operates normally if using it manually, it also connects just fine with my router as I can see it listed on my device list (see attached screenshot).
I have tried removing the device from my network list of devices to no end, I have also tried to give a fixed ip address (192.168.1.146 on my network) as this was the original ip DHCP assigned to it.
When I open the eWeelink app, it shows the proper status of the switch (when it is ON or OFF) but when I click on the button to either turn it on or off, nothing happens and I get a popup :
"Operation Failed, please check network connectivity" But the device is online on my router device list!!! Phone is also connected to same network, but yesterday I did manage to turn on the lights remotely, this started to act up this morning!
Firmware version is 1.6.2 (Latest)
Thanks for your reply!
I do hope this is something on their end that can be easily fixed!! Im planning to travel in 10 days, bought these lights to set timers so my house is illuminated during the night while Im not here
Can someone please look into it!!!
This morning my switches have both started working as normal through the App. I guess this relates with AWS availability, as I didn't do anything.
Tried this morning.....when I try to switch either on/off, I now get the message "Device is offline, no operation allowed, please check network connectivity"
However it is online!!!!! Please can someone from Sonoff fix this??? Frustrating to say the least
@BertieSamfire I just had the iOS updated installed too, but device still shows offline :-(
as Vasco Diogo already stated, internet is out of Iteads control ...
Well this does not make much sense, if you create a product that is dependant on a certain service, you need to make sure your infra is properly setup and designed.... so things really should be under their control or thought of, I would expect them to provide at least some proper uptime, 3 days after purchase and already a 2 day outage for me is not really good service....
One hopes that this has something to do with the iOS app update released today?