I bought one of these off amazon about 3 days ago:
WIFI Smart Sonoff Touch Switch Wireless Smart Phone Remote Control Touch Via APP eWeLink for Home Automation (EU standard) Need Neutral and Live Wire
Downloaded the App on my iphone, installed the switch, paired using my network wifi with no issues installing it. It has worked for 3 days and simply stopped. The switch operates normally if using it manually, it also connects just fine with my router as I can see it listed on my device list (see attached screenshot).
I have tried removing the device from my network list of devices to no end, I have also tried to give a fixed ip address (192.168.1.146 on my network) as this was the original ip DHCP assigned to it.
When I open the eWeelink app, it shows the proper status of the switch (when it is ON or OFF) but when I click on the button to either turn it on or off, nothing happens and I get a popup :
"Operation Failed, please check network connectivity" But the device is online on my router device list!!! Phone is also connected to same network, but yesterday I did manage to turn on the lights remotely, this started to act up this morning!
Firmware version is 1.6.2 (Latest)
Hi, I am pretty fed up with these devices now. I have bought 10 switches of all different types, and they all loose server connectivity alltogether every other day for a couple of hours now. The first few weeks all was fine, then this behaviour started happening.
My internet, my WLAN, all is stable and my other IOT devices are workin fine, just the .... sonoff devices loose contact to their home. Then, after a few hours, they connect fine again and all is back to normal.
I am pretty sure this company is having a severe server issue. OK, they are still a bargin and I will probably re-flash them and use them otherwise, but my impression is, they just dont care about customers.
There is nothing more annoying than a smart home device not working reliable.
Please fix the issue anyways, SONNOF, ITEAD or whatever.
Comment on "I won't go more deep into this, but keep in mind ...
- SonOff and other related products are based on an infrastructure, which is called internet
- internet is nothing under Iteads control" :
Gerry Kropf needs to be made aware that my "other related products" work fine - the issue is with SonOff. Clearly there is something flakey with this company independent of the 'infrastructure'. I am running D-Link & WeMo smart switches on the same network and they all work fine all of the time.
Strange about the MAC address, that should not be a behaviour by the device!
Please try to turn off power on your mains to the lights the switch is connected to then reconnect and try to pair again.
There is definitely something odd abut getting diff MAC addresses