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Sonoff touch eu wall not working

Hello, I've successfully installed the device, it does everything except turning on and off the lights neither with the physical button or the WiFi via the app. I can ear the sound of the click when I try it both physically and via the app, but the light doesn't turn on. I red the FAQS and it said that if this happens to weld the q1 relay. But I don't know where that is. I've got two of these and none of them works. Help please
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I have the exact same problem,  

Can someone please help us out ? 
Any recommendation will be much appreciated 

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