ITEAD Customer Care Center

Hello,

I got my SONOFF TH10 together with AM2301 sensor.

I managed to connect SONOFF TH10 device to WiFi and register in in eWeLink software.

But it turned out that my AM2301 sensor does not work, I get 'Failed to read sensor data' error in the app.

I disassemled the sensor and connected it directly to my Arduio board (without 2.5 mm audio jack).

It turned out the sensor works proper itself.

The next step, I checked each wire of 2.5 mm jack connector. I pinged each wire using multimeter and it turned out black wire connected to VCC is broken, please find attached printscreen.

Could someone confirm if wires are placed properly in the connector, in the same way as I have them in my devvice?

Many thanks in advance!

Best regards,

Andrew

this may solve you problem: https://support.itead.cc/support/home

I had the same problem, the solution was to press harder on the 2.5mm jack when inserting in the Sonoff.

Thanks to the author for such a detailed post. I learned something new from it and will share it in my circle as well. 

These 2.5m Jacks most of the time do this, you have to push it a little harder, I hope it is helpful

I prefer you go to your brand's tech forum or contact support for your problems because I hurry to purchase assignments from reputable sources. However, you can help me submit my assignments on time if you have submitted any before, and I will be grateful to you for this act of kindness.

Good post!

Thanks to the author for such a detailed post. I learned something new from it and will share it in my circle as well.

Thanks to the author for such a detailed post.I learned something new from it and will share it in my circle as well. 

Wow!!! Great Information shared by you guys. Keep sharing because sharing is caring.