I have the same issue with one of my sonoff device.
I did not figure out how to resolve this issue. What is this "ewelink feedback" mentioned by the Support Team. Should I leave a feedback in the Google Play page of the ewelink app ?
Any advice welcome !
I have the same problem. The team support tellme :
" ... Have better feedback this issue on ewelink “feedback”,our App R&D colleagues will help you.... "
Please, What is this "ewelink feedback" mentioned by the Support Team.
Sorry, my level of english is very bad. I use google translator.
It means you should submit a feedback on the APP.
I have the same problem: "Device belongs to other user"
what need to do?
Same problem here. The app logged off by itself, and I could not remember my password. Resetting my password made the Sonoff think it belongs to another user. Poor programming. How to update the sonoff? There must be a hard reset or boot - even if a jumper is needed on the board. If not, then the firmware needs upgrading and again - poor programming.
Okay, not sure that makes sense. But, where is the SONOFF ID found? Is that the wi-fi network address?
Perhaps read thread from beginning and use EweLink App as directed.
I don't understand how the app will help if I cannot connect to the device. I have read the thread from the beginning.
simple. Sonoff Support staff monitor Feedback.
Pessoal eu estou com o mesmo problema? Nao posso usar o sonoff porque ele esta associado a outro usuario. E nao tenho mais esse usuario. Que coisa mal feita.
I really wanted to solve this problem. I have sonoff unusable because it is associated with another user.
How do I reset?
I have 2 sonoff basic were setup with my old phone, now i want to know how to transfer my account to new phone.