Cannot pair wifi smart switch : ITEAD Customer Care Center

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Joshua

started a topic over 2 years ago

I just bought six Sonoff wifi switches but I can't get them to work. When I try and pair with the Sonoff I get the "incorrect password" message. I am using 12345678. Or it accepts the password and connects to the Sonoff itead wifi for a few seconds and then disconnects.

I have tried with two of the switches and get the same problem. I have looked at the itead guide and FAQs. I have raised a help ticket but am not getting a response. Can anyone help or give me advice?

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marcocappelli

said about 1 year ago

Sandro, come hai risolto? io ho un sonoff basic che era stato abbinato su altra rete, ora ho provato in tutti i modi ma non c'è verso che arrivi infondo alla procedura. In pratica se premo per 5 sec invece che fare 3 lampi e stop, fa un lampeggio continuo, ho provato la procedura Compatible Pairing Model (AP) ma arriva al 50% poi si blocca e non da segno di vita...

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Vijay Rajmohan

said 12 months ago

Gal Boaz, Thanks - changing to flight mode solved the problem. After I did that, I could add the device. But there were other problems like sonoff going offline after a single operation (switch on). But upgrading the firmware solved that as well. Now my sonoff works like breeze! Thanks a lot!!

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Jorrit Wiersma

said 8 months ago

Solved! 1. Disabled your mobile data first! 2. Hold button until light are blinking fast. 3. Then search the switch. 4. Your phone wil connect with the switch by wifi do nothing and wait until he throws you back to your own wifi. 5. He wil say at last: registering....

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Trevor Williams

said 7 months ago

I had trouble pairing & finally put the phone & TH16 within a few feet of the router & it finally paired.