I just bought six Sonoff wifi switches but I can't get them to work. When I try and pair with the Sonoff I get the "incorrect password" message. I am using 12345678. Or it accepts the password and connects to the Sonoff itead wifi for a few seconds and then disconnects.
I have tried with two of the switches and get the same problem. I have looked at the itead guide and FAQs. I have raised a help ticket but am not getting a response. Can anyone help or give me advice?
I'll adjust your email address Lacko ...
- ticket support is not for general correspondence.
- sorry, internal email address deleted from your post.
Dual wiring diagram not posted? Right on order page
>> unpredictable and sometimes don't work
Users must understand the internet services they use
- of course latency and availability, world usage play a role
No body reads the FAQs, specs, docs, then say unit is bad.
Understanding of wireless signals, antenna is a must.
>asked me to upload a video
Maybe better if you upload a video as asked, and not you tube link.
- Google does not have services in China (right? )
Also, why was device not purchased from Itead?
Purchasing direct from itead guarantees units are NEW and unregistered before.
Please read FAQs
Excuse me for not seeing the duel wiring diagram on the page. I actually did not purchase the switches directly from the ITEAD website but through Aliexpress.com who did not provide such a diagram. I actually just asked the question about the dual switch but had not planned on hooking it up yet because I was so preoccupied with making the single switches work first.
I've read the the site's FAQ but didn't find anything useful in helping with the ITEAD-10000****** network password "12345678" not being accepted. I've also paired only one unit successfully so I understand how to pair the switch and that they work.
If you could share a link(s) to these so called "specs, FAQs, docs" that would shed some light on fixing the pairing issue(s) I'm sure everyone on this forum would be grateful. What are the wireless signals / antenna information that is "a must" for us to read? Could you share the location of the documentation? If I knew how to find it or what to read I would have already. That's the reason I'm posting here because I do not know. The only advice I've received from the support staff who replied to my ticket was to "borrow a friend's Android phone to pair your switch", which I don't believe is sound advice.
Thanks in advance.
To clarify, I am an owner of devices (such as Dual,TH16) I am not Sonoff support.
This public forum is a good start for learning. Many links are contained within.
The link I gave you already contains specs, datasheets, wiring, wiki, ESP doc links
Plus the Forum. But blame bad product on bases that someone doesn't know how to pair?
Or make claim product is bad because user puts device in metal enclosure and can't connect.
Please read more of the forum.
Perhaps when you come across people who have developed their own software for these
you might realize it is not a wall switch, but more intricate than that. Perhaps you might
also investigate inside your sonoff case to see ESP8266 wifi MCU.
So how do you know previous owner didn't change the default password from 12345678
to be something other? Would it not make sense that that is something that should be
done soon after so neighbour can't operate your sonoff?
Did you register your Sonoff? or just seeing that Sonoff Wifi broadcasting SSID?
Perhaps you do not have permissions. Byt I will let you read to discover such.
> borrow a friend's Android phone to pair your switch
Why is this so unsound? Would this not rule out if issue may even be your phone?
But sorry, I am not a sonoff teacher. I think users should read.
Plenty of evidence on the board to show sonoff is quite advanced, some make these
dance to their whim - those calling it bad, perhaps lack understandings. Basics are
basics, beyond scope here - but if basics understood, plenty of details here.
I recorded the video which demonstrates the issue with pairing of the switch with my Android smartphone and opened the appropriate tech support ticket:
Link to the video: https://youtu.be/r-zOdl2qhLA
Ok, all my story with the support ticket has finished with request to send the switch to them. It is not acceptable for me, sorry guys. Now I'm going to get my money back from the Aliexpress shop. I have not closed the order yet, so, the refund procedure should not be complicated for me.