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Error: device belongs to other user

I've got problem with my sonoff. When i pair it with my phone, it says " device belongs to other user".
Does anyone knows what's the problem ?

4 people have this problem

I have the same bug


the same

I have an oposite problem. I want to sell one of my SONOFF devices but I want to avoid the problem with "device belongs to other user".

Is it enough to delete the name of the device from my eWeLink application?

I have the same bug. How to solve ? Tecnical support ? I feedback on app already. But wait reponse.. When ? Anyone know?

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