My Sonoff has the problem that it frequently looses the connection to "the server".
When I Power on the Sonoff it connect to "the server". After some seconds the green LED is constantly green, and the Sonoff can be switched on/off via the App.
Some time (sometimes a few minutes, sometime 15 minutes) later the the green starts blinking "fast", and the App reports the device disconnected. Waiting for a reconnection does not change tis, it stays unconnected.
I checked that the Wifi Router is working.
When I remove power from the Sonoff and power it up again, the Sonoff "boots" and after some seconds the led is constantly green again, and is accessible by the App.
In this way the Sonoff is not able, so what can I do? I guess the Sonoff should reconnect automatically, or this not implemented?
i have same problem.
just updated both app & sonoff to latest firmware.
but after connecting the wifi, it goes offline after 15 or 20 min.
not only that, i have added scheduled on-off cycle. but after disconnection it does not follow that cycle.
Hi I have facing the same issue since Tuesday this week. Devices loosing connection with server. I have tried all possible steps described in several discusions, but nothing helped. I am located in EU (CZ). Firmware on all devices is the actual one.
Same problem here... I recently bought 4 switches 3 gang... One of them looks more stable, but the others lose wifi connection sometimes.
Thanks @Filip! I will try to pair one more time to check if it maintain, because when I re-pair, it becomes online again.
I believe it is a bug that can be fixed in firmware updates. The ITEAD team look this forum?
even in Italy the same problem for a few days. 4ch pro r2, and 2 sonoff basic. often they are offline from the server. my internet line is ok and the router is ok too
My devices disconnected again. I will try to use an older router and I tell you what happened.
I have the same issue ... randomly my sonoff disconnect from the app. I have no issue with the wifi and the issue starts after loading the app version eWelink 3.8
Where I can find it the 3.5.8 and how can downgrade?
Yesterday 3.1 firmware was realeased so maybe is enought to install it to fix the issue?