Hi there, we are sorry for this problem.If you don't mind, please offer us your account number and password for testing. We will check the problem and try to slove it. Our email address is firstname.lastname@example.org
I tried to add a new Sonoff Basic into my existing list but couldn't get it to work. App showing offline but I realised Alexa discovered the device. I think it hooked up onto my router but not register to the server. The device blinks 1 time every 1 second.
Don't waste your time. Just wait until they fix their servers. The same thing has been over New Year and it took about 2 weeks for everything to go back online.
I've tried for many times and for may methods to pair a new sonoff device, the device pairs, appears on the app, but everytime appears as "offline". F*cked rubbish.
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