Then you should submit a feedback. Our IT support will check and reply you.
I have just received my Sonoff in the post - so it is unused - but still it says "belongs to other user".
How can it be fixed?
I had activated itead "first generation device" which worked perfectly for 4 days. Now it shows that the device connected to the router but did not communicate with the server. I erased item from my account and tried adding it again. I am unable to add it. Tried connecting thru wifi directly to device but does not work and goes back to blinking fast twice. How can I "hard" reset the device?
Hi Julio A. Jorge,
Did you read the troubleshooting post? Hope you can solve the problem by reading the post. If not, then you should submit a feedback in eWeLink, the support will check out the problem and reply you.
Did you have check your router account and password is right? please see attachment.
Did you have connect too much device to your router?
Please refer to link at first: http://support.iteadstudio.com/support/discussions/topics/11000001238
hello world and happy new year
i bought a sonoff module. after 3 days tring pairing it, i success. Module has been upgrade, but in the night, no network. since it can't connect to server. each pairing it can't connect to server.
i'm informatician, i've got several wifi access, no firewall inside , i read support and all recommandations are ok. no problem to pairing but never online since !!!!
i notice i can't ping it on my lan,but when a connect my phone directly on it, i can !
Please feedback this issue on ewelink“feedback”,my APP department colleagues will help you.They also need your feedback record.
After app update still it says "belongs to other user".
Now i will reset the module for a new connection.
Hi, I bought 2 devices Sonoff and I have not problem with them. Then I bought 2 new Sonoff POW and I can not add them to ewelink. Device just looses connection all the time. Please help. I have tried all advices found here. I tried 2 more routers, one quite old , nothing. I tried different phone Sony x5, Samsung S7 - nothing. I have no ideas now.
send an email to support with the ID of the devices (through the app)