ITEAD Customer Care Center

If you can not receive push notification, please follow the steps to receive operation notification.   1.Check if your cellphone is in power-saving mode....

If your device turns on or off by itself, kindly check if your device is in any of the situations below.  1. Please check if you have shared the device wit...

When the error message "Network unavailable" occurs, please check if you are in any of the following situations. Please check your phone setting...

If you can not share devices with another account, please check if  you bring eWeLink app to front and login your network or the other user’s network is ...

Generally speaking, there is no limitation on the number of devices connected with your mobile app. However, connecting too many devices may cause unstable ...

Sorry this is not supported at the moment, while this is included in our future plan. The progress will be shared on the social network.

Please update the eWeLink app to the latest version and refer to the following steps to group the switches. 1.Tap on "All devices" and choose &...

Sorry the app only has iOS/Android version that can not be used on PC directly, but it can run on PC via Android/iOS emulators.

One eWeLink account can't be logged in simultaneously on two cellphone. However, you can register with more than one account, log in one account in one ...

1. Please check the input method, and make sure it's English. If the input method is in other language, then the account and password may not be recogni...